Terms and conditions of trade.

1. Parties and acceptance

These Terms and Conditions of Trade (“Terms”) constitute a binding agreement between Thiply Group (Pty) Ltd, registration number 2023/528371/07 (“Thiply”, “we”, “us”) and each person or organisation that accesses the platform, registers, submits a requirement, supplies information, accepts a quotation or places an order (“you”).

By selecting the acceptance box, submitting a registration, accepting a quotation, issuing a purchase order, making payment or otherwise instructing Thiply to proceed, you confirm that you have read, understood and agreed to these Terms and that you have authority to bind the organisation you represent. Electronic acceptance and data messages may be used as evidence of the agreement.

2. Nature of the platform

Thiply operates a procurement, sourcing and supply network connecting buyers with manufacturers, wholesalers, importers and authorised distributors. Registration does not guarantee onboarding, an RFQ, an award, sales volume, exclusivity, credit or appointment. Thiply may act as principal seller, sourcing agent or network facilitator, as specified in the applicable quotation, order or written agreement.

3. Accuracy, authority and due diligence

You warrant that all information, specifications, prices, documents, certifications, banking details and representations supplied are complete, current and accurate. You must promptly disclose changes. Thiply may verify information, request supporting records, conduct sanctions, fraud, credit and supplier checks, and reject, suspend or remove any registration that is incomplete, misleading, unlawful or commercially unsuitable.

4. Requests, quotations and formation of orders

A website submission, registration, catalogue listing or request for quotation is not an accepted order. Thiply quotations remain subject to written acceptance, availability, final specification confirmation, supplier confirmation and any stated validity period. No order binds Thiply until Thiply has issued written order confirmation or accepted an official purchase order in writing. If a purchase order conflicts with these Terms or a Thiply quotation, the Thiply quotation and these Terms prevail unless an authorised Thiply representative agrees otherwise in writing.

5. Pricing, commission and taxes

Prices are stated in South African rand unless otherwise specified. Thiply is not presently registered as a VAT vendor; quotations will clearly state the applicable tax treatment. Delivery, branding, assembly, insurance, permits and other charges are included only where expressly stated.

For facilitated transactions, the applicable success commission will be disclosed in the commercial agreement or opportunity notice. Unless otherwise agreed, the standard scale is 8% below R50,000; 6% from R50,001 to R250,000; 4% from R250,001 to R1,000,000; and 2.5% to 3% above R1,000,000. Thiply may instead transact as principal and earn a product margin. Thiply will not charge both an undisclosed supplier commission and an undisclosed buyer fee on the same transaction.

6. Payment

Payment must be made into the bank account stated on the official Thiply invoice or through a payment method expressly approved on the Thiply website. Never rely on changed banking details sent without independent verification. Payment is complete only when cleared funds are irrevocably available to Thiply. Bank and payment-provider charges, rejected payments and chargebacks may be recovered from the responsible party where lawful.

Unless a quotation states otherwise, Thiply may require full payment or a deposit before sourcing, production or dispatch. Late undisputed amounts may attract interest at the maximum lawful rate, together with reasonable recovery costs, subject to applicable law.

7. Fulfilment and delivery

The normal estimated fulfilment period is 7 to 15 business days after Thiply has received cleared payment, complete and approved specifications, all required documents and written order confirmation. This period is an estimate unless Thiply expressly guarantees a fixed date in writing. Custom, imported, scarce, regulated or high-volume goods may require longer lead times, which will be communicated where reasonably possible.

A “business day” excludes Saturdays, Sundays and South African public holidays. Delivery dates may change because of supplier availability, buyer amendments, transport delays, load-shedding, industrial action, border or customs delays, adverse weather, government action or other circumstances beyond reasonable control. Thiply will not be liable for delay caused by the buyer, supplier or such circumstances, but this clause does not exclude any non-excludable statutory right.

8. Inspection, acceptance and proof of delivery

The buyer must inspect goods promptly on delivery and record visible shortages or damage on the proof of delivery. Any non-conformity must be reported in writing with photographs and supporting information within five business days, or within a longer period required by law. Signing a proof of delivery confirms receipt, not a waiver of rights concerning a latent defect.

9. Cancellations, returns and refunds

No cancellation is effective until accepted by Thiply in writing. Custom-made, branded, specially sourced, imported, sealed-for-hygiene or buyer-specified goods may not be cancellable or returnable except where required by law or where defective. The cancelling party may be responsible for non-recoverable supplier, production, delivery, administration and payment costs that were properly incurred.

Where the Consumer Protection Act or Electronic Communications and Transactions Act grants a consumer a cooling-off, return, repair, replacement or refund right, that statutory right applies and these Terms must be interpreted accordingly. Approved refunds will be processed using the original payment method where reasonably practicable, less only those deductions permitted by law.

10. Supplier obligations

Suppliers warrant that goods are genuine, lawful, safe, fit for the stated purpose, compliant with agreed specifications and free from undisclosed third-party rights. Suppliers must maintain applicable registrations, licences, insurance, quality controls and product traceability; honour accepted prices and lead times; notify Thiply immediately of any risk; and not bypass Thiply to contract directly on an opportunity introduced through the network for twelve months after introduction, unless Thiply agrees in writing. This non-circumvention obligation applies only to the extent lawful and reasonable.

11. Buyer obligations

Buyers must provide accurate specifications, quantities, delivery details, procurement authority and intended-use information; secure internal approvals; pay when due; provide safe and reasonable delivery access; and avoid requesting unlawful, misleading or anti-competitive conduct. Changes after acceptance may affect price and lead time.

12. Intellectual property and uploaded materials

You retain ownership of material you upload, but grant Thiply a limited, non-exclusive licence to store, review, reproduce and share it with relevant counterparties solely for verification, sourcing, quotation, fulfilment, audit and legal compliance. You warrant that you are entitled to provide the material. Thiply branding, platform content, workflows and documents may not be copied or commercially exploited without written permission.

13. Confidentiality and personal information

Each party must protect non-public commercial information received through the network and use it only for the relevant transaction, verification or legal purpose. Thiply processes personal information for registration, due diligence, communication, contracting, fulfilment, payment, fraud prevention, recordkeeping and legal compliance in accordance with applicable South African data-protection law. Information may be shared with verified suppliers, buyers, payment providers, delivery partners, professional advisers and authorities where necessary and lawful.

14. Fraud, security and prohibited conduct

You must keep account and contact information secure and immediately report suspected impersonation, payment diversion, compromised credentials or fraudulent documents. Thiply may pause a transaction while verifying identity, authority, banking details or payment. Users may not scrape the platform, introduce malicious code, misrepresent affiliation, manipulate pricing, submit unlawful goods, collude, bribe, evade procurement controls or misuse another party’s information.

15. Warranties and limitation of liability

Thiply will perform its own obligations with reasonable care and skill. Where Thiply acts only as a facilitator, it does not guarantee that a buyer will award or pay for an opportunity, or that an independent supplier will perform, except to the extent Thiply has expressly assumed that responsibility in writing.

To the fullest extent permitted by law, neither party is liable for indirect, special or consequential loss, loss of profit, loss of opportunity or reputational loss arising from the platform or a transaction. Thiply’s aggregate contractual liability for a specific claim will not exceed the amount paid to Thiply for the affected transaction. These limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited.

16. Indemnity

To the extent permitted by law, you indemnify Thiply against third-party claims, penalties, losses and reasonable legal costs arising from your unlawful conduct, inaccurate information, infringement of rights, defective goods supplied by you, breach of confidentiality, procurement misconduct or material breach of these Terms. This clause does not require a consumer to indemnify Thiply for Thiply’s own prohibited conduct, gross negligence or liability that cannot lawfully be excluded.

17. Suspension and termination

Thiply may suspend access, withhold an opportunity or terminate participation for material breach, non-payment, suspected fraud, reputational or compliance risk, insolvency, abuse of the platform or unlawful conduct. Where reasonably possible and legally required, Thiply will provide notice and an opportunity to remedy. Accrued payment, confidentiality, intellectual-property, non-circumvention, liability and dispute provisions survive termination.

18. Complaints and disputes

Complaints must first be submitted to enquiries@thiplygroup.co.za with the transaction reference and supporting documents. The parties will attempt good-faith resolution within ten business days. If unresolved, they may agree to mediation before litigation. These Terms are governed by South African law and the parties submit to the jurisdiction of a competent South African court. A consumer may also use any regulator, ombud or forum available under applicable law.

19. General

Thiply may update these Terms prospectively by publishing a new effective date. The version accepted for an existing confirmed transaction continues to apply unless the parties agree otherwise or law requires a change. If a provision is invalid, it will be severed or limited without invalidating the remainder. No failure to enforce a right is a waiver. Notices may be delivered electronically to the addresses supplied by the parties.

20. Supplier information and contact

Thiply Group (Pty) Ltd
Registration: 2023/528371/07
Physical address: 3578 Dealfish Street, Sky City, Alberton, Gauteng, 1449, South Africa
Email: enquiries@thiplygroup.co.za
Telephone: 079 988 7031
Website: www.thiplygroup.co.za